Frequently Asked Questions

How long will it take to receive a tracking number?

  1. Within 24 hours of confirming your order. You can view your shipment status information by entering your tracking number via our built-in tracker or on the website.

Where can I place an order from?

  1. You can place an order from France and we ship only in France.

Where is your company located?


In what currency will I be debited?

  1. We process all orders in EUR. .

Will I receive a confirmation number when I place my order?

  1. Yes, all customers will receive an order number after placing their orders.

Please contact us if you do not receive one within 24 hours.

Who can I contact if I have a problem with my order?

  1. All requests can be forwarded to

How can I pay?

  1. We accept all major credit cards: Visa, Mastercard, and also PayPal

Is the payment on this site safe and secure?

  1. You can be absolutely sure that all purchases here are safe and secure.

I am unhappy with my order, can I place a refund?

In order to protect us as a Merchant, we only offer refunds on items that arrive in a defective condition. You must submit photos and/or video evidence in a reasonable doubt to our support team to be eligible for a refund. Once the proofs are received and verified, you can ship the product to our supply warehouse at the address we will provide to you to be eligible for a full refund. Items on sale are not eligible for refunds, but we may process an exchange for you following the same guidelines as above if it arrives in a defective condition.

If I enter my email address, do you sell my information?

  1. We do not sell information to our customers. Emails are strictly for follow-up and to send newsletters of our promotions and coupons for discounts.

Will I (the customer) have to pay customs?

  1. No because our products are shipped from France.